GENERAL CONDITIONS 2017-01-25T10:44:20+00:00



The Company  CARLOS JIMENEZ JOYEROS, SL, with Tax Code (CIF) B78666518, and registered address  Concha Espina 9,  registered in the Madrid Company Register,  The contact mail is and the website is

The company’s corporate purpose is wholesale and retail of jewellery, silverware and costume jewellery either online or by any other means.


The detailed description of the products displayed on the website is based on information and images owned by CARLOS JIMENEZ JOYEROS, for which the company reserves all rights of use, and/or information and images provided by its suppliers

The company is not liable for any errors in the information or product features shown

The availability of products on the website is updated based on our stock. All product orders are subject to the availability of the products.

CARLOS JIMENEZ JOYEROS will not intentionally put more units on sale than are available in stock.

If due to reasons it cannot control or by mistake CARLOS JIMÉNEZ JOYEROS   puts on sale a product not available in stock and it is purchased by a customer, CARLOS JIMENEZ JOYEROS agrees to act in good faith and offer the customer the choice of:

A refund of any amounts they have paid without penalty and using the same means by which payment was made.

Replacement by another model of the same quality and value available in stock with the customer´s consent.

If there is a chance the product may become available, send it with a new delivery time.


The prices of products shown on include VAT (at the rate applicable by law at any given time) unless otherwise stated.

Prices do not include shipping charges unless otherwise stated.

CARLOS JIMÉNEZ JOYEROS accepts no liability for any errors in the prices of the items shown. If there is an error in the final price of any item shown, CARLOS JIMENEZ JOYEROS will tell customers the new sale price as soon as possible and give customers concerned the chance to reconfirm their order or cancel their purchase.

If we cannot contact the customer their order will be cancelled and they will be given a refund of the amount of the wrong price they have paid. CARLOS JIMÉNEZ JOYEROS is not obliged to supply customers with a product at a wrong lower price even if their order has been confirmed.

Prices of items shown on the website are subject to variation. However, except as set out above for cases of error, any changes will not affect orders for which we have already sent an Order Confirmation email.

You represent and warrant you will act in good faith by using this website only to make legitimate enquiries or orders and not to acquire products on for the purpose of resale or parallel distribution that brings you commercial gain.

If we think that a false or fraudulent order has been placed, we reserve the right to cancel it and reimburse the customer for any payments they have made without penalty for CARLOS JIMÉNEZ JOYEROS.

By using this website you undertake to truthfully and accurately provide the information you are asked for and agree that CARLOS JIMÉNEZ JOYEROS can use this information to contact you if need be. If you do not give us full information you will not be able to place your order.

By placing an order on the website you represent that you are over 18 and are legally allowed to enter into contracts.


CARLOS JIMENEZ JOYEROS provides its customers with a secure online payment gateway for credit and debit cards (Visa, MasterCard and similar cards) operated by BANCO SABADELL ATLANTICO.

By authorising payment you confirm that you are the holder of the credit card or debit card. Credit cards are subject to validation checks and authorisation by their issuer, so if the issuer does not authorise the payment, CARLOS JIMENEZ JOYEROS will not be liable for non-delivery or late delivery as the purchase has not been completed.

CARLOS JIMENEZ JOYEROS will never store sensitive information such as card numbers or authentication codes.

We can also accept payment by bank transfer or deposit under special conditions. In this case CARLOS JIMENEZ JOYEROS reserves the right to delay sending the purchase until it has the necessary payment guarantees.

You agree to make full payment for the products purchased in the time specified by us.

Once you have accepted the terms and conditions of use and confirmed your purchase, you will receive an Order Confirmation email with the details of the transaction.

Once the purchase is confirmed, delivery time will not be more than 15 working days and normally less than 48-72 hours for deliveries in Spain from Monday to Friday.

If your order is delayed you can cancel it and we will refund what you have paid but you will not be entitled to any compensation.

If within five working days from the Order Confirmation you have not agreed a delivery date with the carrier, you will have to contact us. If you do not contact us, the carrier will return your order to us and you will have to pay handling costs for shipping and return.

If we cannot guarantee safe shipment of products, CARLOS JIMENEZ JOYEROS reserves the right to restrict the geographical limits of delivery.

If the customer wishes, he can pick up his order in our shop CARLOS JIMENEZ JOYEROS without shipping costs, located in:

C/ Quintana 9, 37002 Salamanca
Telephone number: 923 216 445

The customer must go to our store after completing the order and identify himself with a valid ID or passport and proof of purchase.

If you someone want else to pick up your order, you must tell us by email and attach a signed authorisation with your details and those of the person who you want to authorise (full name, ID card or passport number).

You agree to check the condition of your shipment when it is delivered by the carrier. If there is a problem (broken security tags, external blows, moisture, etc.) you should state what it is on the delivery note and may refuse to accept the delivery.

You should tell us about any delivery incidents by emailing

Delivery will be completed when you (or someone else on your behalf) takes material possession of the product as demonstrated by signing the order receipt note at the delivery address if you have not chosen “Pickup in Store”.


As a consumer and user you may return your order within 14 calendar days from its delivery.

If you want to return an item, you must contact CARLOS JIMENEZ JOYEROS and follow the instructions we give you. We will not accept returns that do not use the procedure and means we have specified.

You may not cancel special or personalised orders.

We do not refund delivery and return charges.

We do not accept returns of products that have been handled or used or whose security seals have been removed.

You must return items in their original packaging (box, documentation, accessories, etc.).

You cannot return custom-made and/or personalised products.

Once CARLOS JIMENEZ JOYEROS have checked that the returned products meet authenticity and condition requirements, we will give you a refund within 15 working days using the same method in which you made your purchase.


Under Spain’s Warranties in the Sale of Consumer Goods Act 23/2003, of 10 July, the manufacturer or brand of the product purchased is responsible to the customer for any lack of conformity due to manufacturing defects existing at the time of delivery and which become apparent during the following two years.

You have two months in which to report any incident caused by manufacturing defects from when you become aware of it.

If the manufacturer brand of the product purchased checks and confirms the existence of a manufacturing defect, it will repair or replace the item. This will be at your choice, where technically possible and as long as you have reported the incident within the deadline.

Cases which will not be accepted as manufacturing defects:

General damage caused by misuse or abnormal use of the product.

Knocks and scratches caused by normal use of the product.

Detachment of breakage of gems or other components applied.

Spots or charges in sheen of metals, gems or other components caused by external chemical agents.

Any other claims against the manufacturer are excluded except for your statutory rights.

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